Vendor Change Log
Stay current on product launches, feature releases, and platform shifts shaping the branded AI market.
Curated from official product releases, changelogs, and announcements.
Chatbase adds Gemini 3.5 Flash model support
Chatbase added Gemini 3.5 Flash as a selectable model option for Chatbase agents.
Model choice affects answer quality, latency, and operating cost. Buyers now have another official model path inside Chatbase without rebuilding their support stack.
Voiceflow adds query rewriting for better retrieval
Voiceflow added query rewriting, allowing the system to rewrite a user's latest message before search based on builder instructions.
This is a practical retrieval-quality improvement. Real customers rarely ask questions in clean documentation language, so query rewriting can improve answer accuracy without requiring a full content cleanup project.
Fin launches Operator for customer operations
Fin launched Operator, an agent designed to work across Fin and the Intercom helpdesk to analyze performance, maintain help content, propose automation, test changes, debug issues, and support incident operations.
This expands Fin from a frontline customer agent into an operations layer for managing and improving the support system behind the scenes. For buyers, it directly addresses the hidden deployment question: who keeps the AI working well over time?
Voiceflow launches first-party Voiceflow Core model
Voiceflow launched Voiceflow Core, a first-party model optimized for agent tasks such as tool calling, multi-turn reasoning, and instruction following inside playbooks.
Voiceflow is now differentiating at the model layer, not only as agent design and orchestration software. That could matter for buyers focused on quality, cost control, and reducing dependency on external model providers.
Intercom adds WhatsApp voice-note replies from the inbox
Intercom added native WhatsApp voice-note replies from the inbox, including automatic transcription for search, export, and AI context.
This is useful for regions and industries where WhatsApp is a primary support channel. It improves channel-native support while preserving transcript searchability and AI context.
Voiceflow adds pronunciation dictionaries
Voiceflow added pronunciation dictionaries so words and phrases can be rewritten before text-to-speech output.
For customer-facing voice agents, poor pronunciation quickly damages trust. This is especially useful for product names, brand terms, regulated terminology, locations, and specialized support flows.
Kapa publishes Fin integration path using MCP
Kapa published an official guide for connecting its Hosted MCP Server to Fin as a custom MCP data connector.
This supports mixed-stack deployments where Fin handles customer service workflows while Kapa acts as a specialized technical knowledge layer. It also surfaces useful deployment caveats, including regional hosting limitations for Fin MCP connectors.
Intercom rebrands company identity around Fin
Intercom announced that the company name is changing to Fin, while Intercom remains the name of the customer service software platform.
This signals that the company's roadmap, category story, and go-to-market emphasis are now centered on the AI agent. Buyers should expect future packaging and product investment to keep reinforcing Fin as the flagship identity.
Chatbase introduces interactive Widgets
Chatbase introduced Widgets, allowing agents to render rich interactive UI elements directly inside chat instead of relying only on plain-text responses.
Moves Chatbase closer to task completion, not just answer delivery. Buyers can use chat experiences to collect structured input, display live information, and trigger actions without pushing users into separate workflows.
Chatbase launches Voice AI Agents
Chatbase announced Voice AI Agents, extending its customer support platform from chat-based assistants to phone-based AI support.
Moves Chatbase closer to an omnichannel customer-facing AI platform, which matters for buyers comparing web chat, voice support, and branded assistant coverage in one stack.
Intercom launches Fin for Ecommerce
Intercom announced Fin for Ecommerce, positioning Fin as a customer agent that can support both pre-purchase and post-purchase ecommerce journeys.
Expands Fin from a support-only evaluation into a broader commerce, conversion, and customer-experience use case for brands that want one AI agent across sales and support.
DocsBot leans into "AI that acts" positioning
DocsBot published a DocsBot Week roundup framing the platform around AI assistants that do more than answer questions and can move work forward inside customer and team workflows.
Signals a shift from static FAQ/RAG bots toward more action-oriented branded AI assistants, which matters for buyers evaluating whether a platform can support real workflow execution.
Chatbase adds Storyblok integration
Chatbase surfaced a Storyblok integration, expanding CMS and content-source coverage for teams that want website and knowledge-base content to stay aligned with their AI assistant.
Strengthens Chatbase for buyers who need branded AI assistants connected to structured CMS content instead of relying only on manually uploaded or static knowledge sources.
Voiceflow adds Environments for safer agent releases
Voiceflow added Environments, allowing teams to work on multiple agent versions, run traffic-split A/B tests, and roll back changes with more control.
Improves Voiceflow's production-governance story for teams that need release isolation, experimentation, and rollback paths for customer-facing AI agents.
DocsBot adds Web Search for agents
DocsBot added Web Search for agents, allowing agents to crawl the live web, use allowed-domain controls, and cite external source links in answers.
Strengthens DocsBot's position for buyers who care about fresh answers, source transparency, and controlled retrieval — three common evaluation criteria for branded AI assistants.
Chatbase adds GPT-5.5 as a selectable model for agents
GPT-5.5 is now available as a selectable model for Chatbase agents, expanding model choice for different support and automation use cases.
Giving buyers access to the latest OpenAI model means agents can be tuned for quality, speed, or cost without switching platforms.
Chatbase adds Claude Opus 4.7 as a model option for agents
Claude Opus 4.7 is now available as a selectable model for Chatbase agents.
Adds Anthropic's latest flagship model alongside GPT-5.5, giving buyers two premium model options in the same week.
Intercom Fin adds version history for Fin Guidance
Teams can now view change history, add notes, and restore previous versions of Fin Guidance — enabling governance and rollback for teams managing Fin behavior at scale.
A meaningful ops/compliance upgrade for enterprise buyers who need auditability over how their AI agent is configured.
Intercom Fin adds proxy region support for website content syncing
Website content can now be synced into Fin through a chosen proxy region, including rotating and static regional proxies.
Enables geo-specific RAG content syncing — relevant for enterprise deployments serving regional markets with location-restricted content.
Intercom Fin launches Fin for Sales — extends AI agent into inbound sales workflows
Fin can now engage prospects, answer product questions, qualify leads, and move qualified opportunities toward booking or human handoff — not just support.
Shifts Fin from a pure support tool into a revenue-generating agent, a significant expansion of its buyer value proposition.
DocsBot publishes major Q1 2026 recap: 30+ features including new vector DB, semantic search, GPT-5 support, and MCP endpoint
Q1 2026 upgrades include a redesigned dashboard, new vector database for retrieval, semantic search across question logs, an MCP endpoint, Google Drive folder selection, Zendesk category sync, Zoho Desk source, improved Zapier/Slack workflows, a stronger Agent API, GPT-5.4/mini/nano support, per-bot roles and permissions, and 50-language auto-detection.
One of the most substantive quarterly releases in the indexed vendor set — meaningfully advances DocsBot's RAG depth, integrations breadth, and enterprise readiness in a single drop.
Tidio exposes Lyro Product Recommendations via OpenAPI for platform-agnostic ecommerce backends
Lyro can now recommend products from any ecommerce backend that implements the OpenAPI resources — not just Shopify or WooCommerce. Includes multilingual product understanding and refreshed in-chat product cards.
Removes the Shopify/WooCommerce dependency for AI-driven product recommendations, opening Lyro to a much wider range of ecommerce deployments.
DocsBot publishes "Chatbot Reporting and Metrics: Your 2026 Performance Guide"
A comprehensive guide covering which chatbot metrics matter in 2026, how to interpret reporting dashboards, and how to use data to improve bot performance over time.
Positions DocsBot as an authority on bot analytics at a time when measurement gaps are a common buyer objection.
Voiceflow publishes "Building your AI centre of excellence"
A new guide covering how enterprise teams can build a scalable internal AI practice — including governance, tooling selection, and cross-functional rollout strategies.
Signals Voiceflow's push into enterprise mindshare beyond just the product itself.
Voiceflow adds Global Tools for agent-level APIs, MCP, integrations, and functions
Global Tools let teams define APIs, MCP connections, integrations, and functions once at the agent level — available across all flows without re-configuring per step.
Eliminates the repeated setup overhead for teams managing complex multi-flow agents.
Chatbase adds CRM-style lead capture with Zapier sync
Users can now pipe lead data directly into HubSpot, Salesforce, or any Zapier-connected CRM without custom code. Lead capture triggers are configurable per conversation.
Moves Chatbase from support bot to revenue tool — a meaningful positioning upgrade.
DocsBot launches white-label subdomain support on Business plan
Teams can now deploy bots on custom subdomains (e.g. ai.yourcompany.com) without DocsBot branding appearing anywhere in the interface.
Removes the last visible barrier to fully branded deployments on this tier.
CustomGPT integrates GPT-4o with vision support
Bots can now answer questions about images uploaded by users — useful for product support, visual documentation, and instructional content.
Vision support opens entirely new use cases that text-only competitors can't match.
Botsonic drops Business plan price by 25%
White-label features are now accessible at $49/month (down from $66), making Botsonic the most competitively priced white-label option in the market.
Compresses the SMB pricing floor for white-label tools — puts real pressure on rivals.
Mendable releases React component library for embedded AI search
Developers can now drop a fully styled, customizable AI search component into any React app in minutes. Supports dark mode, theming, and custom prompts.
Dramatically lowers the integration lift for developer-facing products.
SiteGPT adds automated retraining on sitemap changes
Bots now automatically re-index when website content changes, eliminating the need for manual retraining runs.
Removes a recurring maintenance task that frustrated non-technical users.
Intercom Fin adds multi-language support across 45 languages
Fin can now detect and respond in the customer's language automatically, without manual configuration per language.
Makes enterprise-scale deployment viable for global teams without engineering overhead.
Chatbase introduces conversation analytics dashboard
New analytics view shows top questions, drop-off points, and unanswered query rates — giving teams actionable data on how their bot is performing.
Turns raw chat logs into optimization signals — a gap most competitors haven't closed.
CustomGPT releases audit log and admin controls
Enterprise customers now have full audit trails, per-user access controls, and the ability to restrict bot sharing to approved domains only.
Clears the compliance bar for enterprise procurement teams evaluating the platform.
DocsBot AI reduces base plan price to $19/month
The starter plan now starts at $19/month (down from $29), with the same core feature set. White-label remains available on the Business tier.
Strengthens DocsBot's position as the most accessible entry point with a WL upgrade path.
Voiceflow adds native Zendesk and Salesforce connectors
Teams can now pull live CRM and ticket data into conversation flows without writing custom API integrations.
Closes the enterprise integration gap that was pushing buyers toward heavier platforms.
Tidio launches Lyro AI on all paid plans
Lyro, Tidio's AI resolution engine, is now available on all paid tiers — not just the highest plan. Resolves up to 70% of common questions automatically.
Democratizes AI resolution for SMB buyers without forcing an expensive plan upgrade.
Botsonic adds multi-workspace agency dashboard
Agencies can now manage all client bots from a single dashboard, with per-client usage tracking and isolated billing.
Directly targets agency resellers — a segment most branded AI platforms still under-serve.
Mendable opens public REST API with webhook support
The full Mendable platform is now accessible via REST API. Includes webhook triggers for conversation events and analytics exports.
Unlocks deep product integrations that were only possible through workarounds before.
SiteGPT redesigns widget configuration interface
A new drag-and-drop widget editor makes it faster to customize colors, positioning, and greeting copy without editing embed code.
Removes the last reason non-technical users needed dev help for basic widget setup.